RETURNS POLICY
Our comprehensive returns policy ensures your satisfaction with BORA products. Returns are simple, free, and processed quickly.
30-Day Window
Free returns within 30 days of delivery
£10 Shipping
Prepaid return labels provided
Quick Refunds
1-3 business days processing
Simple Process
Online return portal access
BORA offers a comprehensive returns policy for items purchased through our official channels. You can simply return items of your BORA online shop order via the return portal within 30 days. Key Return Benefits: • 30-day return window from delivery date • Free returns for all eligible items • Full refund to original payment method • Simple online return process via our return portal Our returns policy applies to accessories, spare parts, and filters purchased through the BORA online shop. Please note that installed cooktop extractor systems have different return considerations due to their custom installation nature.
Need to Return an Item?
Start your return process online or contact our customer service team for assistance.
Return portal opens in new window | Have your order number ready
This returns policy applies to items purchased through official BORA channels. For warranty claims or technical support, please contact our customer service team. Policy effective as of January 1, 2025.